NeonStake Privacy and Personal Data

Personal details for your account

When you register with us, enter your full name, home address, birth date, email and telephone number. You also select a username and password.

We check your name, residential address and birth date before enabling gambling. Further identity, credit and verification checks may follow whenever we require them or the applicable laws, regulations or regulatory bodies require them.

Documents we may need

We can ask you for identification and supporting records. A passport or driving licence can help establish identity. A bank statement or utility bill can help confirm where you live. These examples do not restrict the other evidence we may request.

We may also need information about your payment methods, financial or personal circumstances, and the origin of money deposited with us. Relevant records can include the following.

• Bank statements, payslips and tax returns.
• Business accounts and records of shareholder dividends.
• Documents showing inheritance or rental income.
• Evidence of gambling winnings received elsewhere.
• Records of asset sales, including property transactions.

Other documents may be required as part of those checks.

While verification is incomplete

You must supply the information and documents we request. Until we receive them and are reasonably satisfied with verification, we can apply restrictions that we reasonably consider appropriate. These may stop you from betting or temporarily prevent access to withdrawals.

We may ultimately suspend or close an account and disclose necessary information to the relevant authorities.

Privacy questions

For help with your personal details or a verification enquiry, contact our support team.