Contact NeonStake Support

Get in touch

Contact our support team when you need assistance. Our customer support is available around the clock.

Getting back into your account

For password recovery, we use the email registered to your account. Contact our team if you need help resetting your password.

Complaints

Start by raising your concern with customer service. If the issue is still open, request a supervisor instead of continuing with a representative.

If a resolution has been reached but you remain unhappy with it, our Dispute Resolution Department can investigate further.

Help with account limits

Our team can arrange deposit limits for a daily, weekly or monthly period. You can also request a break or self-exclusion. The durations and reopening conditions are explained on our responsible gambling page.

Tell support if an account under a freeze or exclusion still lets you sign in. During either restriction, you must not try to reopen it.